Of course I would never cancel Sprint, but just in case you want to haggle for a better deal or a $20/24 months credit, etc..follow the script below:
Dial *2, then 5, then 6
“I am calling today because I received a notice with my bill that said beginning January 1st there would be a regulatory fee increase. In reading through the Sprint customer service agreement, it states that a materially adverse change allows me to specifically advise you to cancel my service without suffering an ETF. I would like to have my contract marked as fulfilled as a result of this fee increase by Sprint”
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This is great! I have seen this on Consumersit.com and would like to use this for my Verizon contract. Do you know what the direct options to select to get to the appropriate division in Verizon? I tried to call in, asked for a supervisor, she new even less that the CR who transferred me, so I just explained since I did not have my actual contract, I would call back when I have the actual paragraph I am referring to. She went on to tell me you are not going to be able to cancel your contract without an early termination fee. I thanked her an hung up.