Get Out of Sprint Contract without Paying Early Termination Fees – February 2012

by Hu$tler on January 20, 2012

in Street Smarts

Lets take a walk down memory lane with Sprint ever since the EVO was released.

  • First, there was a $10 for premium data on “Premium” phones.
  • Second, no employee discounts for the additional lines.
  • Then the annual upgrades were gone.
  • Next, the $10 premium data on all 3G phones.
  • Again with some maintenance Fees increased to $2.

Sprint is back at it again with their nickel and dime method. Apparently, starting February 1st, 2012, they will increase your bill by almost $5 with Family and Business Share monthly plan for those with a corporate discount. They will change Line 2 into applicable Add-a-Phone rate and will not be discount eligible. Discounts will only apply to the monthly recurring charge of the primary line.

Here’s the Math breakdown:

Current Policy: L1 + L2 = $129.99 – 25% discount = $97.50

New Policy: L1 $110 – 25% discount + L2 $19.99 = $102.50

Hence, your rates just went up by $5 each month!

You will have 30 days to cancel your lines without paying the Early Termination Fees. However, you could also negotiate and get freebies such as service credit to offset this fee or full upgrade on your phones if you don’t want to cancel. The easiest way to take care of this is talk to Sprint Executive Office to cancel.

Follow these steps:

  1. Call (866) 727-0665 and ask for Executive Office
  2. or Call *2 Cancel or 1-800-927-2199 which handles customers receiving corporate discounts on their accounts.
  3. or Call Sprint’s Consumerist Hotline (703-433-4401)
  4. Tell them there is a Material Adverse Change with the new policy and you want to cancel your lines without paying ETF.

If you want to negotiate, then call customer service and ask for Account Services(retention department).

When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.

Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.

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{ 46 comments… read them below or add one }

jahan July 12, 2013 at 10:34 pm

I have 4 lines with sprint, they all dropped calls, no signal at home and in certain areas and even roaming in areas where there should be coverage,
Got 4 new phones 2 basis 2 I phone 5 (upgrade), with the condition of no activation charges + pay $75.00 for early upgrade on my I phone 4s to I phone 5
Returned 2 I phones
When I was offered for protection / insurance I specifically, said NO…
got the phones, activate it by myself on the computer
New bill arrived
Unknown charges added to my bill
Total Equipment Protection $7.20
never asked for
Total Equipment Protection service/repair…… $8.00
I said NO
Device Upgrade Activation Fee……. $36.00
I was given ref # for no charges for activation fee
Sprint Surcharges………………………… $10.70
whatever that means???
Government Taxes & Fees…………….. $15.09
gone up $5.09
$75 Early Device Upgrade………………….. $75.00
the I phone 5 was retuned and yet I have to pay $75.00 even I am keeping my old phone
Called them up but they would not accept to credit my account; ended with nasty conversation, they hung up on me .
called them again talked to supervisor, just as bad……I asked for termination , she said my early termination would be $900.00
any way to returned the 2 phones and get out without ETF?


Frank December 6, 2012 at 1:04 pm

Same here, dropped calls, no signal in certain areas and even roaming in areas where there should be coverage… any way to get out without ETF?


Lexi November 5, 2012 at 8:14 pm

I currently have sprint. My contract isn’t up until 11/13. I’m having the same issue of no service, dropped calls all the time, too many times I can’t go online and such. Is there anyway I can terminate my contract with out paying the fee?


chaya October 10, 2012 at 4:46 pm

same here!! and lost phone. anyone had any luck recently?


Brandon October 5, 2012 at 9:29 pm

So we’re in October and my contract isn’t up until February 2013. I drop no less than 5 calls a day on Sprint and need out of this service!!! I have called several times to no avail. Anyone know of any recent changes to the contract that I can use to get out??????


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