Read our guide to learn how to access and use your Citibank account and ways to take full advantage of its online and mobile banking services.
Citibank is the consumer division of financial services multinational Citigroup. They have recently expanded their online banking service to reach everyone and make it easier to manage their accounts from anywhere.
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Table of Contents
Register for a Citibank Online Account
On the right hand side of the Citibank home page, you’ll find the “Register” button on the bottom of the “Sign On” box. Here, you’ll need to enter your Citi card number or bank account number as well as the primary cardholder’s date of birth, the last 4 digits of their Social Security number or the zip code of the billing address on the account. After you enter this information, you will need to follow the instructions prompted by the website.
How to Log In Online From a Desktop
Citibank makes it easy for you to access your account online from a desktop or computer. When you log in online, you get the same functions as you would get from the mobile app.
To log into your account online, simply follow the following steps:
- Visit the Citibank login page.
- Enter your user ID and password.
- Click the “Sign on” button.
- Sign out when your session is complete.
If you’re accessing your account from a public computer or someone else’s device, make sure to never select the “Remember My User ID” option and clear the browsing data once you’re finished. These steps are very important in protecting your personal information and preventing fraud.
How to Log In from a Mobile Phone or Tablet
Your Citibank account can be available to you anywhere through the use of a tablet or smartphone. The Citi Mobile banking app is an easy alternative to logging in on your laptop or desktop. With the app, you can skip the login process and get notification about bank and credit card transactions.
In order to access your account through the mobile app, follow these easy steps:
- Start by downloading the Citi app on your device
- After you download and open your app, enter your Citibank online banking information
- Sign out once you complete your session
How to Retrieve a Forgotten Username or Password
You can easily recover your log in information through the Citibank log in page with the use your credit card number to retrieve it. If you linked your credit card account to your debit card, you’ll also need your debit card account information. Once you’ve entered this information, you’ll need to provide either:
- The date of birth of the primary cardholder
- The last four digits of your Social Security number
- The security word that you set up when you registered the account.
How To View Your Citibank Statement Information
You can view your online statement for Citibank at any time. If you wish to see past transactions, you can find that at the bottom half of the Account Details page. Citibank has a feature that allows you to see your Spend Summary, which allows you to filter your transactions by category and time period.
Under the Accounts Detail section, you can view imaged of your paid checks by clicking on the “view image” link. Then, you will see images next to check transaction.
How to Contact Citibank with Account Problems
Having issues with your Citibank account? Citibank has several options to contact customer service.
For support through phone calls, they are available at the following numbers:
- 1-800-374-9700 for the U.S. or Canada
- 1-210-677-3789 outside the U.S. or Canada
- 1-877-693-0372 for individuals who are deaf or hard of hearing
Additionally, Citibank offers an online chat function if you’d prefer to contact them through instant messaging.
For a more hand-on assistance experience, you can schedule a meeting with a Citibank banker online. You’ll decide on what date and time to meet with a banker in person.
Online banking offers convenience and ease of accessing your bank information from anywhere with the use of WiFi. Rather than having to physically visit a branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.
In addition, check out the our Citibank review to see if their services if what you’re looking for. If you’re banking with an institution other than Citibank, you can take a look at our bank guide master list to help you with your banking questions or browse through our archives.