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az November 23, 2011 at 11:15 am

don’t use them, they’re the worst so far.

I transfered funds from my husband’s bank account to my optionsxpress account by mistake, but they assured me they would be returned 10 days ago. then it didn’t happen. I chased them for 10 days every day and they give me the same answer, saying they would inform their bank to start the transfer, the process had been delayed by their bank.

I communicated with them through live chat and called them, everything they said the funds would be returned and they have spoken to the cashier department, but next time I spoke to the support team they told me the same story. I will consider legal actions against them for negligence and unreasonable delay.

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