Your bank is an essential took for handling you finances, so a bank’s customer service is crucial- service issues and fees can drain your time as well as your bank account.
Banks today are making their services more convenient, easy, efficient and reliable to all their customers, using tools like mobile apps, fraud protection and 24-hour support. It’s part of the push to keep account holders happy and broaden customer service-oriented features.
If you keep reading below, you can find out which bank has the best customer service that will satisfy your needs. You can pick from the following: big banks, online banks, or small banks and credit unions!
Best Banks for Customer Service
Chase offers its customers the services of in-house financial advisors, a supportive feature that’s not available at most banks. It’s open to all Chase account holders, this customer service feature is not only convenient, but also helpful for people who might not have the time or resources to research and find financial help.
Contact your local bank’s customer service center to learn more about the services available to you. If you have been a loyal customer for a long period of time, you might find you are eligible for additional services or accommodations from your bank.
Alternatives to Traditional Banks
Like credit unions, online banks also offer better interest rates than traditional banks.
Capital One 360
What to Consider When Choosing A Bank
Not every kind of bank will work best for your needs. Here’s what to consider if you are planning to open a bank account!
- Most large national banks have significant nationwide presence of branches and ATMs. Many offer digital banking platforms. Megabanks have sophisticated security systems which include fingerprint log in for mobile banking and voice or face authentication systems. But when it comes to customer service, you’ll do better at credit unions or regional banks.
- Credit unions are among the highest rated services and that satisfaction is driven by good customer services! Credit union members usually have access to free checking, higher interest rates on certificates of deposit and significantly lower rates for credit card and auto loans.
- One difficulty can be membership eligibility, since it’s limited due to credit unions being linked to an employer or a group.
- Virtual banks have the edge when it comes to connecting with customers electronically. They also provide significantly higher yields on savings products. Many have arranged for free access to ATM networks, so you can easily withdraw funds. But getting a human to talk to you can be difficult and the services offered are often more limited than at a traditional bank.
Smaller Regional and Community Banks
To learn more, see our list of the Best Bank Promotions and the Best Bank Rates! While you’re here on HMB, you should check out our Bank Guide for any additional questions or resources that might help you with banking!