Chase is one of the biggest banks in the Unites States, they offer everything from business checking, consumer checking, and savings accounts, as well as a popular range of credit cards.
Read our guide to learn how to access and use your Chase Bank account and ways to take full advantage of its online and mobile banking services.
How to Log In from a Computer
On the top right page of Chase homepage, you’ll see the place to sign into your account. All you have to do is type in your username and password into the slots.
You also have the option to click the “Remember Me” box, but keep in mind that when you’re using a shared computer or public WiFi, you might want to opt on that since there’s a security risk.
How to Log In from a Mobile Phone or Tablet
The Chase mobile app is available for both iOS and Android platforms, you cam download the via the Apple app store and Google Play. Please note that you’ll need to use your laptop or tablet to create your Chase login information before using the app.
Once logged in, go ahead and tap on “Request an Identification Code” and choose whether or not you’d like to receive it via email, text, or phone call. Then enter the code and your password to complete the process.
The Chase mobile app has many features like depositing checks, transfer money, and make payments. Not only that, you can use the branch locator if you ever need to visit or find a brick-and-mortar branch.
How To Retrieve a Chase Login Information
If you lose your Chase login information, the “Forgot username/password” link can be found under the “Sign in” button on the Chase homepage.
You’ll need to provide your Social Security number or tax ID number for identification as well as your account type. Chase will assist you on finding your username or resetting your password, so you can use your account as soon as needed.
How to Find your Chase Account Statements
Chase makes it easy for their customers to find their statements at any time. You can see up to seven years of your statements.
Once you log in on your mobile phone or tablet, you can click on “See Statements” in the summary section. If you’re on the desktop, after you log in, select the menu button to reveal further options and select “Statements & documents” from that list.
How to Contact Chase with Account Problems
You can contact Chase for customer service and reach them between 7 a.m. to midnight ET:
- 1-877-242-7372 if you’re in the U.S.
- 1-713-262-3300 if you’re outside the U.S.
If you’re in the military, try these numbers:
- 1-877-469-0110 if you’re in the U.S.
- 1-318-340-3308 if you’re overseas
If you prefer a more in-person approach, you can schedule a meeting with a Chase banker online. Then you get to meet that banker in person on the scheduled time and date to talk about what you’ve scheduled them for. These appointments are available to those with and without Chase bank accounts.
Chase Bank Promotions
 • Earn up to $500 when you open a new Chase Business Complete Checking® account. For new Chase business checking customers with qualifying activities. • Get added features at no additional costs. Choose Chase Business Complete Banking® to get a fully integrated business solution that can help you control costs. Waive the $15 Monthly Service Fee in multiple ways like keeping a minimum $2,000 balance, plus use built-in offerings such as card acceptance, invoicing, Chase Customer Insights and Tap to Pay on iPhone at no additional cost. • Bank with confidence. Feel confident knowing we have the largest branch network in the U.S. with 5,000 branches that provide personalized service and can help with your complex banking needs. You can also benefit from our account protection services, which provide safeguards by overseeing employee account activity, monitoring checks, and offering additional protection for your business. • Access top-rated online business banking. Take advantage of our #1-ranked online small business banking platform with a comprehensive set of features designed for small business owners like you. Our tools enhance your ability to manage cash flow, accept and make payments, create invoices and plan for growth, so you can streamline processes and gain greater control of your finances. |
 • New Chase checking customers can receive $400 when you open a Chase Total Checking® account and make direct deposits totaling $1,000 or more within 90 days of coupon enrollment. • Unlock more offers with Chase. Get up to $500 per calendar year by referring friends and family. Plus, get cash back from top brands with Chase Offers when you use your debit card. • Chase Total Checking® has a $15 monthly service fee, you can easily avoid the fee with direct deposits totaling $500 or more, or a minimum average daily balance each statement period. • Chase Overdraft AssistSM – no overdraft fees if you’re overdrawn by $50 or less at the end of the business day or if you’re overdrawn by more than $50 and bring your account balance to overdrawn by $50 or less at the end of the next business day* • Chase Mobile® app makes banking simple. Manage accounts, pay bills, send money to friends with Zelle® and deposit checks on the go with Chase Quick DepositSM . • Chase has the largest branch network in the U.S. with thousands of ATMs and branches. Use the Chase locator tool to find a branch or ATM near you. • Chase helps keep your money protected with features like Zero Liability Protection, fraud monitoring and card lock. • Chase Total Checking includes FDIC insurance up to the maximum amount allowed by law. *With Chase Overdraft AssistSM, we won’t charge an Overdraft Fee if you’re overdrawn by $50 or less at the end of the business day OR if you’re overdrawn by more than $50 and you bring your account balance to overdrawn by $50 or less at the end of the next business day (you have until 11 PM ET (8 PM PT) to make a deposit or transfer). Chase Overdraft Assist does not require enrollment and comes with eligible Chase checking accounts. |
 • Elevate your banking relationship and enjoy a bonus up to $3,000 when you open a new Chase Private Client CheckingSM account with qualifying activities. • Personalized banking made easier with premium benefits, 24/7 support and access to your banking and investment accounts in one place in the Chase Mobile® app. • Earn $1,000 when you deposit $150,000 or earn $2,000 when you deposit $250,000 or earn $3,000 when you deposit $500,000+. • Get up to a $3,000 bonus when you open or upgrade to a Chase Private Client account, a premium checking account which provides you with a dedicated banker and receive investing guidance from J.P. Morgan Wealth Management to help you reach your financial goals. • Receive personalized wealth strategies from a J.P. Morgan advisor. Your J.P. Morgan advisor gets to know you, your family and your goals to build a custom financial strategy and investment portfolio that reflects your evolving priorities. • Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC. |
 • Enjoy $125 as a new Chase checking customer when you open a Chase College CheckingSM account and complete 10 qualifying transactions within 60 days of coupon enrollment. • $0 Monthly Service Fee while in school up to the expected graduation date provided at account opening (five years maximum) for students 17-24 years old. • Wire funds internationally using the Chase Mobile® app or chase.com. Send money to recipients around the world with multiple currency options. Fees apply. • Keep track of your money with confidence and control in the Chase Mobile® app. The Chase Mobile app helps you bank securely and conveniently from anywhere. • With Zelle®, you can send and receive money with people and businesses you know and trust who have an eligible account at a participating U.S. bank. • With Fraud Monitoring, Chase may notify you of unusual debit card purchases and with Zero Liability Protection you won't be held responsible for unauthorized debit card purchases when reported promptly. • JPMorgan Chase Bank, N.A. Member FDIC *With Chase Overdraft AssistSM, we won’t charge an Overdraft Fee if you’re overdrawn by $50 or less at the end of the business day OR if you’re overdrawn by more than $50 and you bring your account balance to overdrawn by $50 or less at the end of the next business day (you have until 11 PM ET (8 PM PT) to make a deposit or transfer). Chase Overdraft Assist does not require enrollment and comes with eligible Chase checking accounts. |
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Bottom Line
Online banking can be beneficial for you because instead of having to visit a physical branch to conduct business, or mail out checks using the postal service, you can do it all on your computer or other devices.
In addition, check out the latest Chase Bank Promotions! Furthermore, if you’re interested on banking with Chase read our Chase bank review and see if their services if what you’re looking for.
Not your bank? If you’re banking with another institution, you can check out our bank guide master list to help you with your banking questions or browse through our archives.
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